01Reads every thread
The Analyst
Goes through each conversation like a sharp teammate and makes one call: a brand-new signal, more evidence for one you already have, or noise worth dropping.
Customer signal intelligence
Turn community noise into signal you trust.
Loop listens everywhere your users talk — Slack, Discord, Intercom, tickets, reviews — then ranks every signal by real, evidence-backed weight, so you always know what to fix next without reading every message.
Honest metrics · Real evidence · No vanity counts
loop / nextday · general feedback
updated just nowTop signals81 open
- Export times out on large workspacesIntercom23
- SSO / SAML required for enterpriseSlack18
- Pricing page is confusingZendesk14
- Requests for dark modeDiscord11
- New dashboard is landing wellApp reviews9
- Add CSV importGitHub6
Export times out on large workspaces
High● active · 23 voices · 41 evidence · escalated 2d ago
Evidence
MR
Maya R. Intercom · 2d
Export fails every time once we go over ~5k rows.
DV
devon Discord · #bugs · 2d
Same here — it times out right at the 30s mark.
PR
Priya Slack · 1d
This is blocking our migration. Any ETA on a fix?
Recommended action
Paginate exports and raise the timeout. 23 distinct voices across 3 channels.
Plugs into the tools your users already use
SlackDiscordIntercomZendeskLinearGitHubRedditApp Store
9+
sources, one feed
3
minds in the brain
1×
every voice counted
0
vanity metrics
How it works
A newsroom for what your users are saying.
Most tools hand one model the whole job and hope. Loop splits the work across three roles — each doing only what it’s reliable at, so the output earns your trust.
02Keeps it honest
The Editor
Counts distinct voices once. Rations how much can be “critical.” Curates the strongest evidence and keeps every receipt — no inflated numbers, ever.
03Decides what matters
The Editor-in-Chief
Zooms out across every signal: merges duplicates, names the themes forming underneath, escalates what’s heating up — and alerts your team the moment it does.
In the product
Signals that behave like the conversation.
A signal is a post. Evidence is the thread.
Borrowed from Reddit: every concern is one living post, and new voices accrete underneath. Watch something go from a single complaint to a clear pattern — receipts attached.
Export times out on large workspaces
High● active · 23 voices · 41 evidence
“fails every time over ~5k rows”
“same here — times out at 30s”
“this is blocking our migration”
Tells you when it escalates
When a signal heats up or a new theme forms, Loop alerts your team where you already work — so nobody has to read every message.
Ranked by real weight
Severity is rationed, not sprinkled. Only a sliver can ever be “critical,” so the top of the list always means something.
Receipts, one click away
Every signal links straight back to the original message in its source channel. Read the source, not a paraphrase.
One inbox for every channel
Discord, Slack, tickets, reviews — all distilled into the same ranked feed, deduped across sources.
Why Loop
Metrics you don’t have to defend.
If a number can’t survive a follow-up question, it isn’t a signal — it’s theater. Loop counts distinct authors and distinct messages. Never inflated, never invented.
Typical “insights” tool✕
522,294
“engaged voices”
…from 665 actual people. Every reaction, retry and duplicate counted again until the dashboard looks impressive.
Loop✓
130
real voices · counted once
Distinct authors, distinct messages — computed in SQL, not guessed by a model. The number you’d still trust after someone asks “says who?”
“
We deleted three dashboards and a weekly “what are users saying” meeting. Loop just tells us what to fix next — with the receipts attached.
Maya Chen
Head of Community, Northwind
Finally a number I can bring into a roadmap review without someone asking “says who?”
Diego Alvarez
VP Product, Hatchways
It flagged an onboarding drop-off forming days before it would’ve shown up in our churn numbers.
Priya Nair
Founder, Tideline
Questions, answered.
How does Loop connect to my tools?+
One-click connectors for Slack, Discord, Intercom, Zendesk and more. Access is read-only — Loop ingests the conversations, it never posts or changes anything on your behalf.
What exactly counts as a “voice”?+
A distinct author. Counts are computed in SQL from unique people and unique messages, so reactions, retries and duplicates never inflate the number. It’s the figure that survives a follow-up question.
Will it flood me with alerts?+
No. Severity is rationed and only escalations or newly-forming themes notify your team — so an alert always means something worth looking at.
How quickly do signals appear?+
The engine processes new conversations continuously, and a periodic editor pass merges duplicates, names themes and updates priorities — so the feed stays current without you refreshing anything.
Do I need to set up tags or taxonomies first?+
No setup. The brain reads each thread, decides whether it’s a new signal or evidence for an existing one, and organizes everything automatically — including the receipts.
Stop reading every message.
Start reading signal.
Point Loop at where your users talk. Come back to a ranked, honest feed of what to fix next.